Uptime & Reliability

100% uptime and infrastructure guarantee

LunarPages owns and operates its own data centers. They have three of them total, one in Las Vegas and two in California.  Each of these centers is staffed by their own employees who are skilled and provide great support.  If there is any hardware failure in the data center (hard drives, power supplies, ect) they guarantee it will be replaced within an hour, which means they have replacement parts on site at all times.

They have full backups for VPS packages and above.  The shared hosting packages have backups that are taken nightly, but only kept for three days so if you run into issues and want to roll something back, it might not be available.

Features

A variety of plans and features to choose from

LunarPages has many different hosting packages to choose from, which is how they are able to meet the needs of all their customers.  For those looking for shared hosting, you can pick from several options including a starter plan that is affordable for most.  This plan, however, is limited in disk space and bandwidth.  Other plans allow unlimited usage, but the price jumps up quite a bit.

They have both Windows and Linux VPS hosting packages available, each of which are limited to 1000 Gigs of bandwidth and 30-50GB of disk space. These are nice options for mid-sized businesses who need high quality reliable hosting.

Finally, the hosting that is really focused on is the dedicated servers and private cloud hosting plans.  They offer a hosted exchange option, dubbed Open-Xchange for large businesses that need fast, reliable hosting but don’t want the hassle of managing it themselves.

Support

Excellent support 24/7/365

While problems are rare on this host, you can be confident of a quick fix whenever something does happen.  They have a toll free number for US and UK based customers.  In addition, they have email support if you want to contact them that way.  All their support teams are US based, and can provide you with great help when needed.

In addition to the technical support they have FAQs, tutorials and a great server status page that can provide you with some insight into any potential problems that may be happening.

Pricing

Many price points – high end hosting is expensive

If you’re just looking for a starter package for shared hosting, this company has industry standard prices.  Beyond that, however, they go up quite quickly.  The business class shared hosting package is more expensive than you might expect (though you get faster, more reliable services too).

When you get up into VPS, cloud and dedicated hosting the price really goes up considerably.  Most of their high end customers, however, are likely happy to pay the premium price because they get the improved uptime, speed and customer support.

The bottom line here is this isn’t likely the best hosting company for someone who just wants a low monthly bill.  If you are looking for top quality hosting, and are willing to pay a premium, than LunarPages is definitely a company to consider.

Summary

Exceptional hosting for high end customers

If you are looking to get the best hosting services available, and you’re willing to pay a premium for it, this is a great company to consider. They have always put stability, speed and customer service above rapid growth, which accounts for the fact that they have so many great high end customers in their relatively small client list.

All their services are very high end, which means customers will enjoy fast loading sites that rarely ever go down.  In the event that your site does experience an issue, you can get a hold of their technical support quickly.

Other than the price, this is really one of the best hosting companies out there and one that you should definitely consider.

Pros:

• They keep up with the latest hosting technologies
• Very fast load times
• 100% uptime guarantee
• Excellent customer support

Cons:

• More expensive than most other hosting packages
• Most of the attention goes to the high end customers