In the past, Apex Hosting was the best server host I had used. Reliable, easy, and worth recommending. Unfortunately, my recent experience has been th
...e complete opposite.
Broken features: When I purchased a Minecraft server from Apex, I expected the automated modpack installer to work properly, but the installer gave me an empty package with an outdated NeoForge version. Support claimed they "fixed" it, but what they did was manually extract the pack over NeoForge, leaving my server unable to receive automatic updates, which is unacceptable. Upon requesting that they fix their auto installer, they told me they would create an internal ticket to their developers, and didn't give me a timeframe of when it would be fixed.
Incredibly slow support: Technical support replies took up to 4 hours, and billing support replies took up to 4 days. When I asked about priority, I was told ticket status doesn’t matter, so urgent issues are treated the same as trivial ones.
Inconsistent information: I was also told that the student discount only applies to monthly plans, not quarterly, these conditions not disclosed anywhere on their site, and applied differently in the past.
A live chat agent told me that refund requests are limited to 2 refunds per account, due to their "abuse policy", info that cannot be found anywhere on their website.
In short: every step of setup and management has felt unnecessarily difficult, and the service I paid for was not delivered as advertised. I’ve since moved on to a more reliable host.
Apex Hosting used to be great, but right now I cannot recommend them to anyone unless they fix their broken features and drastically improve support.
I will not be using Apex Hosting again.
