In conclusion, the performance testing delivered very positive results. For a shared hosting plan, Network Solutions provides an impressively fast experience for the end-user.
Having reviewed dozens of hosting providers over the years, I know what separates a good host from a frustrating one. In this review, I put Network Solutions to the test, sharing my honest thoughts on their performance, ease of use, support, and overall value for money.
I signed up for a hosting plan, built a real website, and ran hands-on speed and usability tests to see how well the platform delivers.
While Network Solutions offers solid performance and responsive support, its non-standard hosting management panel creates a real learning curve.
Read on for a detailed breakdown of what works, what doesn’t, and whether Network Solutions is a smart choice for your website.
To provide a clear and objective evaluation, we use a standardized rating methodology that guides our review process. This ensures that every brand is assessed using the same consistent criteria.
Here is how Network Solutions hosting performed:
| Parameter | Score (Out of 10) | Why We Gave This Score |
|---|---|---|
| Prices | 9.4 | Network Solutions offers affordable starting prices compared to competitors, though renewal rates are significantly higher, which can make long-term costs less attractive. |
| Features | 9.3 | The platform provides a good mix of tools—website builder, backups, FTP access, and app installers—that cover most hosting needs without missing key essentials. |
| Performance | 9.6 | The hosting proved reliable with strong uptime and quick loading speeds during my tests, showing consistency even with multiple active site elements. |
| Ease of Use | 9.1 | The dashboard is generally user-friendly once you get used to it, though having two separate panels for account and hosting management adds extra steps. |
| Support | 9.6 | Excellent, detailed knowledge base, clear phone support, and a live chat service that has 24/7 phone availability. |
| Overall | 9.3 | A dependable provider with competitive pricing, solid performance, and helpful support, though the split dashboards and renewal rates could be improved. |
When it comes to pricing, Network Solutions keeps things simple with two main hosting types: Web Hosting and WordPress Hosting.
One thing to note is that Network Solutions does not currently offer a free trial for its hosting services. They also don’t have a traditional 30-day money-back guarantee like some competitors.
Instead, they have a refund policy that allows you to request a credit or refund within 3 business days of purchase. Beyond that window, your payment is locked in for the term you selected.
For payments, you can pay securely using credit or debit cards or PayPal. For most people, these two methods will be enough to get started quickly.
Let me break down what you can expect from each hosting type so you know exactly what’s included in the plans before you decide.
With Network Solutions’ web hosting, you can expect unmetered bandwidth, email accounts, FTP access, and a drag-and-drop website builder.
Storage space and the number of supported websites vary, giving you options whether you’re running a single small site or several projects. Higher-tier plans also include a free domain and SSL certificate for the first year, adding extra value to your setup.
Network Solutions’ WordPress hosting is built specifically for WordPress sites, offering better performance, cloud backups, and built-in security features. Plans vary in the number of sites you can host and the amount of storage you get.
Mid and high-tier options include SSL certificates and multisite management, making it easier to handle multiple WordPress projects under one account.
| Plan Name | CPU | RAM | Bandwidth | Warranty | Price | |
|---|---|---|---|---|---|---|
| ENTREPRENEURS | - | Unlimited | MYR 0.00 | MYR 31.92 | Details | |
| GROWING BUSINESSES | - | Unlimited | MYR 0.00 | MYR 39.91 | Details | |
| PROFESSIONALS | - | Unlimited | MYR 0.00 | MYR 59.89 | Details |
If a hosting service is slow, it can ruin your visitors’ experience and even hurt your search engine rankings.
That’s why no review is complete without a real-world performance test. I set up a website on my Network Solutions hosting plan and used GTmetrix, a trusted and popular tool, to measure its speed.
Here are the results from my test, conducted from a server in London, UK:
The High-Level Performance Scores:
Right off the bat, these are excellent scores. An “A” grade from GTmetrix indicates a fast, well-configured website. The high percentages for both Performance (speed) and Structure (technical best practices) show that the hosting environment is delivering solid results.
The most important metrics today are Google’s Core Web Vitals, as they directly measure the user’s experience.
Based on these GTmetrix results, I was genuinely impressed with the performance of my site on Network Solutions’ hosting.
What I liked:
Where there’s room for improvement:
In conclusion, the performance testing delivered very positive results. For a shared hosting plan, Network Solutions provides an impressively fast experience for the end-user.
Network Solutions provides a few ways to get help:
I decided to test their support channels, starting with the one most people turn to for quick answers: Live Chat.
I started the process by clicking the chat bubble on their website. Immediately, a chat window popped up, and an automated bot greeted me.
The bot’s job was to figure out why I was there. It first asked me to choose between getting help with existing products or purchasing new ones. I selected the option for purchasing new services, acting as a potential customer.
After I made my choice, the bot gave me an interesting piece of information about Network Solutions merging with Register.com and Web.com, before asking what products I was interested in.
To gauge the quality of the support I would receive, I prepared three straightforward questions. I inquired about their money-back guarantee and whether they offered a free trial. I also asked for confirmation that they only offered web and WordPress hosting. Finally, I asked what payment methods they accepted.
Before passing me to a human, the bot collected my name and email address, offering to send me a copy of our conversation afterward. This part of the process was efficient and smooth.
My Conversation with the Human Agent
The handoff from the bot to a person was impressively fast. I was connected to an agent named Kevin in about a minute.
I had asked three specific questions, and here’s how the agent handled them:
His first response addressed my question about a money-back guarantee. He began by stating that Network Solutions doesn’t seem to offer a guarantee or a free trial. However, he immediately followed that up with another message saying that they do help customers with “credits” and have a “refund policy” of three business days.
This was contradictory and left me wondering whether they offer a true cash refund or just account credit, which are two very different things.
Next, he answered my question about payment methods, clearly stating that they accept credit cards and PayPal.
Critically, he completely ignored my second question. He never acknowledged or answered my query about the types of hosting they offer.
Once he had provided these answers, and I had replied with a simple thank you, the conversation immediately shifted gears.
He moved straight into a sales pitch, asking if I already had a domain name. When I didn’t reply to that question for several minutes, he sent a follow-up prompt before eventually closing the chat due to inactivity.
What was good:
What was not so good:
In summary, the live chat support was notable for its excellent speed and responsiveness. I was impressed by how quickly I was connected to an agent who was ready to assist.
While there’s an opportunity to refine the clarity on some policy details, the platform’s commitment to providing fast, 24/7 access to a support agent is a significant advantage for customers.
After the good experience with live chat, I wanted to see if speaking directly to a person would yield the same good results. For many people, phone support is the go-to option, especially for complex issues where a real-time conversation can resolve things much faster than typing back and forth.
Network Solutions provides a phone number for “Business Consultants” at 855-834-8495. It’s important to note right away that this is not a 24/7 service.
Their hours are Monday to Friday, from 8 am to 11 pm Eastern Time. This means if you have a problem over the weekend, you will have to rely on a different support channel.
I called the number during their stated business hours to test the quality of their support. To keep my test consistent, I decided to ask the exact same set of questions that I had asked the live chat agent.
After a brief automated menu, I was connected to a support agent in just a couple of minutes. The agent was courteous and professional from the very start. I explained that I was a potential new customer with a few questions before making a purchase.
I asked him about their refund policy, the types of hosting they offer, and their accepted payment methods.
This time, the answers were perfectly clear.
The agent was patient, took the time to make sure I understood the answers, and didn’t rush me off the phone or immediately push me into a sale. The entire conversation felt helpful and professional.
My experience with Network Solutions’ phone support was excellent.
Finally, no support review is complete without looking at the self-help options. For users who prefer to find answers themselves or run into issues outside of phone support hours, a comprehensive knowledge base is an essential tool.
It’s a 24/7 library of guides, tutorials, and answers to common questions.
To access it, I went to the main client dashboard and clicked on the “Help?” link in the top-right corner of the page. A small dropdown appeared with two options: the phone number and the “Knowledge Base.” I clicked on the Knowledge Base link, which opened up in a new browser tab.
My first impression of the Knowledge Base homepage was that it was clean, modern, and very well organized. It didn’t feel like an afterthought; it felt like a dedicated resource.
At the very top, it’s branded as “AI-Driven Support Resources,” with a large, central search bar prompting you to ask a question. This is perfect for users who know exactly what they’re looking for.
Below the search bar, the page is broken down into several helpful sections:
This level of categorization is excellent because it allows you to drill down into a topic without having to rely solely on search.
A well-organized library is great, but the articles themselves need to be helpful. To test the quality, I navigated to the “Hosting” category and selected an article titled, “How Do I Configure SFTP on My WordPress Hosting Package?”
I was very impressed with what I found. The article was far more than just a block of text. It was a detailed, step-by-step guide designed to be as clear as possible.
Here is what made it so effective:
In summary, the Knowledge Base is a significant strength for Network Solutions. The self-help resources are robust, detailed, and genuinely helpful.
I evaluated Network Solutions with three things in mind: registration, the dashboard, and day-to-day hosting tools. These matter because they shape your first hour on the platform. If signup feels confusing, you start on the back foot.
If the dashboard is cluttered, routine tasks (adding a site, SSL, email) take longer than they should.
And if the management tools are buried, you end up in support for simple fixes.
The very first thing you do with any hosting company is sign up. This process is your first real interaction with them, and it tells you a lot. Is it simple and honest? Or is it confusing with hidden surprises? Let’s find out.
First, I went to the Network Solutions homepage. To find the hosting deals, I moved my mouse to the top menu and hovered over the word “Hosting.” A small dropdown menu appeared right below it, and from that menu, I clicked on the first option, “Web Hosting.”
This took me to a page with three hosting plans presented in blue boxes: “Starter,” “Essential,” and “Premium.”
I looked at the features for each. I wanted a plan with a good amount of space and the ability to host more than one website, so I decided the “Premium” plan was the best fit for this test. The big orange tag said I’d save 59%, and the price was listed at $6.99 per month. To choose this plan, I clicked the big green “ADD TO CART” button inside the “Premium” box.
The next page asked me about a domain name. It offered a free domain, which is a nice perk.
However, I wanted to test what it’s like if you already have a domain. So, I looked for that option and saw a checkbox with the text, “I want to use a domain I already own.” I clicked that little box.
As soon as I checked it, a space appeared for me to type in my domain name. After I entered it, I clicked the green “USE THIS DOMAIN NAME” button to continue.
This next page is your shopping cart, and it is the most important page to check carefully. Here’s what I saw:
After double-checking that the final total was what I expected, I clicked the green “CONTINUE TO CHECKOUT” button.
This is the last step, where you enter your personal and payment information. The page was well organized.
You have to fill out your contact information, like name and address, and then create a password for your new account. Below that is the billing section, where you enter your payment details. I saw they accept all major credit cards and PayPal.
What I really liked here is that the “Order Summary” from the last page stays on the right side of the screen. This is fantastic because you can see your total price of $83.88 the entire time you are filling out your information. There are no last-minute charges or surprises.
Once you fill in all your information, the final step is to click the “SUBMIT PAYMENT” button to complete your order.
So, was it easy to sign up? Yes, it was quite simple and followed a logical path. If you’ve ever bought anything online, you’ll find the process familiar.
What I really liked:
What you should watch out for:
My final thought: Signing up with Network Solutions is easy, and I liked it, but it is not a process you can rush through. You need to read every single line in your shopping cart to understand exactly what you are paying for today and, more importantly, what you will be paying for in the future.
Next, let’s dig into what it’s actually like to use Network Solutions day-to-day. After you sign up, the two places you’ll spend all your time are the main client dashboard and the hosting management panel.
How these areas look, feel, and work will define your entire experience.
Once my registration was done, I logged in and landed on the main client dashboard. It’s where you should be able to see all your products at a glance, manage your billing, and find help when you need it.
My first impression of the Network Solutions dashboard was that it was a very busy place. At the very top, a hard-to-miss red banner alerted me that a payment method was missing. This was a good, clear warning for a critical issue.
The dashboard is laid out with a main navigation menu on the left and a large content area in the middle.
I have to be honest, my feelings on the main dashboard are mixed.
What I liked:
Where there’s room for improvement:
Now for the most important part: managing the actual web hosting. This is where you do all the technical tasks for your website, like uploading files, creating email addresses, managing databases, and installing applications like WordPress.
This area needs to be powerful, but it also absolutely needs to be easy to use.
From the main dashboard, I clicked on “Hosting” in the left-hand menu.
I was immediately taken to a new page. This is the “Web Hosting” control panel, and it is entirely separate from the main client area.
This control panel is where you will find all your tools. Here’s a breakdown of what I saw:
While Network Solutions provides all the necessary tools, the way they are presented is a major problem.
What I liked:
Where I think it needs a major overhaul:
In conclusion, while the Network Solutions hosting panel is functionally complete, the user experience falls short of modern standards.
It has a more traditional, technical design that feels like a holdover from an earlier era of web hosting. This creates a noticeable disconnect when moving between the updated client area and the core hosting panel.
After thoroughly testing every aspect of their service, I have a clear but nuanced opinion on Network Solutions. On one hand, I was genuinely blown away by the performance. My test site delivered ‘A’ grade speed, proving their underlying infrastructure is powerful and capable of providing a fast experience for your visitors.
Their live chat and phone support were also excellent, and the knowledge base is one of the best I’ve seen.
However, this raw power is held back by a user experience that feels outdated. The non-standard hosting management panel creates a real learning curve. This, combined with high renewal rates, makes it a complicated recommendation.
So, do I recommend them? Yes, but for a specific user: someone who prioritizes raw performance above all else and isn’t afraid to navigate a dated interface.
| Plan Name | Space | CPU | RAM | OS | Price | |
|---|---|---|---|---|---|---|
| VPS Essential Hosting | 10 GB | - | 512 MB | MYR 159.80 | Details | |
| VPS Professional Hosting | 50 GB | - | 512 MB | MYR 319.61 | Details |
| Plan Name | Space | Bandwidth | Price | |
|---|---|---|---|---|
| Free Trial | Unlimited | Unlimited | MYR 0.00 | Details |
| WEBSITE | Unlimited | Unlimited | MYR 7.95 | Details |
| Plan Name | Space | Bandwidth | Panel | Warranty | Number of Sites | Price | |
|---|---|---|---|---|---|---|---|
| .NET $1.25/1-Year | Unlimited | Unlimited | MYR 0.00 | Unlimited | MYR 4.99 | Details | |
| .COM $8.99/1-Year | Unlimited | Unlimited | MYR 0.00 | Unlimited | MYR 35.92 | Details | |
| .ORG $9.99/1-Year | Unlimited | Unlimited | MYR 0.00 | Unlimited | MYR 39.91 | Details |
| Plan Name | CPU | RAM | Bandwidth | Warranty | Price | |
|---|---|---|---|---|---|---|
| ENTREPRENEURS | - | Unlimited | MYR 0.00 | MYR 31.92 | Details | |
| GROWING BUSINESSES | - | Unlimited | MYR 0.00 | MYR 39.91 | Details | |
| PROFESSIONALS | - | Unlimited | MYR 0.00 | MYR 59.89 | Details |
Yes, you can migrate your website from another host. Network Solutions offers domain transfer services and guides to help move your files, emails, and databases with minimal downtime.
Yes, cloud backups are available, especially on WordPress hosting plans. You can schedule backups or perform them on demand and easily restore your site if needed.
Network Solutions supports online stores with SSL certificates, FTP access, and WordPress integration. While it works for small to mid-sized eCommerce sites, larger stores may need more advanced hosting solutions.
Yes, you can upgrade your plan as your site grows. Options include moving to higher-tier shared or WordPress hosting for more storage, email accounts, and traffic capacity.
Yes, all hosting plans come with a drag-and-drop AI-powered website builder, making it easy for beginners to design and launch a professional-looking site without coding skills.
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